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O&M Service Support Technician

Salary Details:
£25,000 to £27,000
21 May 2021
About The Role
Based at the Service Centre in Louth in Lincolnshire, main responsibilities of this role is to support efficient and effective supply chain management of O&M spares, consumables and tooling, ensuring inventory items are procured to appropriate minimum stock levels, safely stored and readily available for all planned and reactive maintenance activities across the portfolio.  Also responsible to ensure that the warehouse and workshop areas are operated safely and efficiently to allow effective operations and repairs to be carried out.

The role will also have some responsibility in supporting Wind Turbine Technicians on planned and reactive repair works out on site through winching operations, manual handling and other tasks were assistance is required. A head for heights and ability to work away from home at short notice is essential.

There will also be some opportunity in carrying out minor technical repairs on unserviceable items in the workshop, if the candidate has the right knowledge and qualifications and has been trained to do so.

This role is specifically responsible/accountable for the following duties:

Stock Management

  • Responsible for supporting the O&M Support Team Leader to ensure the department's inventory levels are maintained at appropriate minimum levels, carrying out regular stock audits and recommending adjustments to these in consultation with the financial analyst and technical department.
  • Responsible for maintaining accurate stock level information held on both internal and third party software applications. Ensure stock deliveries are actioned in a prompt manner and are assigned to a designated storage location according to the stock management processes and waste packaging is disposed of appropriately.
  • Responsible for maintaining the stock assignment areas, ensuring that the space is used correctly and effectively.
  • Responsible for maintaining consumables stock levels including PPE and tooling, ensuring that there are sufficient levels of all items through a weekly stock check and replenishment order, as required.
  • Responsible for reviewing all maintenance reports produced by engineering staff and used parts have been accounted for against the stock that was assigned for each task.
  • Responsible for developing and maintaining relationships with key suppliers to ensure critical supply channels are optimised, industry knowledge is kept current and best practice/technologies are identified.


  • Responsible for supporting the O&M Support Team leader with ensuring that all third party supplier and vendor accounts are correctly set up and administered in collaboration with the Office Supervisor.
  • Accountable for ensuring the necessary permissions and supporting quotes and receipts are sought and collated whenever ad-hoc usage of the corporate credit card is required.
  • Responsible for supporting with the assessment of whether O&M support spend is within the agreed budget and seeking additional approvals for spend outside of the agreed budget.

Service support

  • Responsible for supporting the O&M Support Team Leader with ensuring parts required for daily reactive works are coordinated efficiently in the mornings to ensure engineering teams can attend the required tasks promptly.
  • As required, assist with corrective and preventative tasks out on site under the supervision of the Authorised Technicians.


  • Responsible supporting the O&M Support Team Leader withthe housekeeping of the workshop,warehouse, COSHH and waste storage areas to maintain a high safe and functional standard at all times, by carrying out regular checks of these areas according to a defined schedule and escalating issues through the appropriate channels.
  • Responsible for ensuring that an appropriate tool control system is set up and maintained for the workshop, repair kits and spare tools inventory such that the issue and replacement of new tools is carefully monitored.

Safety & Environment

  • Responsible for supporting the O&M Support Team Leader with ensuring that all requirements relating to ISO14001 standards are met relating materials procurement, storage and disposal.
Vehicles & Equipment
  • Responsible for supporting the Wind Engineer Team Leaders with the replenishment of essential vehicle held tooling, COSHH, spare parts, welfare and safety equipment in accordance with the defined standard and appropriate for upcoming scheduled works.
Continuous Improvement
  • Responsible for engaging positively with respect to continuous improvements initiatives relating to optimisation of department efficiency, operational cost and staff morale.
  • Responsible for supporting the all technical teams, either remotely or locally, as required.


  • Responsible for supporting the O&M Support Team Leader with carrying detailed reviews of the remaining works documentation that have been completed by the wind turbine engineers and ensuring that all required items needed to rectify the identified issues have been ordered and boxed up for the next attendance.
  • Responsible for raising, closing and adjusting required work orders on Flexmaint for all preventative maintenance and corrective tasks in the absence of the Technical and Service supervisors.
  • Assist the Service Supervisor to ensure all statutory inspection documentation is kept up to date at all times and to assist in the coordination of the inspection and repair of these items.
  • Responsible for supporting with ensuring that all documentation requirements relating toISO14001 standards are met relating to O&M support areas of responsibility.


  • Responsible for complying with all reporting requirements via the electronic and written systems and procedures, ensuring that all documentation is compiled and accounted for.
  • Responsible for complying with any changes to procedures or policies. Responsible for participating in and providing input to regular department meetings and toolbox talks.
  • Responsible for contributing to comprehensive handovers during extended absences such as leave, sickness or Secondment.


  • Responsible for participating in training courses required for the role.

  • Responsible for the adoption of any other additional affiliated tasks that the O&M manager might reasonably request as the role develops
About You

The following specific behaviours are expected for this role:

Team Player

Expected to be a strong team player who can set an example to demonstrate the standards of responsibility and behaviour required from the O&M department, as outlined in the job definitions. Always presenting oneself as approachable and supportive, willing to listen to understand and back initiatives which optimise the efficiency/effectiveness of the O&M organisation, the H&S of team and the engagement/morale of the individual.  

Work Ethics

Expected to consistently demonstrate an organised, efficient and comprehensive approach to stores O&M support. Able to engage the O&M department by demonstrating personal commitment, energy and enthusiasm, believing in the purpose of the work and making the department's interaction with stores as positive as possible.


Expected to be able to articulately communicate with both peers and management in a positive, constructive and professional manner, even when under pressure.

Essential skills & experience      

The following entry level skills & experience are essential for the role:

  • Holds at least 5 GCSEs at Grade C or above (including Mathematics & English).
  • Holds a COSHH awareness qualification.
  • Holds a fork lift operators certificate (counterbalance).
  • A good level of computer literacy in excel, word and other office packages (or equivalent).
  • Strong communication skills particularly verbal communication and at all levels.
  • Good time management & personal organisational skills.
  • Ability to carry out work to a high level of accuracy.
  • Ability to produce accurate and comprehensive reports on all preventative and corrective maintenance tasks attended.
  • Ability to work under pressure to tight deadlines without compromising safety or quality.
  • Ability to work independently with remote management, and take responsibility for project delivery.
  • Ability to plan, prioritise and organise workload effectively.
  • Ability to both lead and work as part of small team out on site or as part of a larger team.

Desirable skills & experience     

The following additional skills & experience are also beneficial for the role:

  • Extensive experience of Enercon wind turbines and their systems.
  • Holds NVQ or City and Guilds Level 3 in Warehousing and Storage or relevant experience.
  • Qualified Competent Technician under the Wind Turbine Safety Rules.
  • Holds NVQ Level 3 In Electrical/Mechanical Engineering or relevant experience.
  • Holds in-date GWO courses - Working at Height, Manual Handling, Fire Awareness and First Aid
  • Holds an IOSH working safely qualification.
  • Acquisition of any other additional desirable skills and experience that the O&M manager might reasonably expect as the role develops.
About Us
Ecotricity is the greenest energy company in Britain. In fact, when we started back in 1995, we were the first green electricity company in the world.

Our mission was and remains to change the way energy is made and used – after introducing green electricity to the world, we introduced green gas to Britain in 2010 too.

Our model is unique: we use our customers’ energy bills to fund the building of new sources of green energy. We like to refer to this as turning ‘bills into mills’ – energy bills into energy mills, whether that’s wind, sun, sea or gasmills.

We’ve built over seventy wind and sun parks across Britain, we’re planning to build Britain’s first ever Green Gasmills, and through Britwind, our small wind company, we design, build and deliver small wind turbines to landowners and businesses throughout Britain and the world!

We don’t just focus on energy though – we built and run the Electric Highway, Britain’s leading network of electric car chargepoints, we helped Forest Green Rovers become the greenest football club in the world, and launched Britain’s greenest mobile phone service, Ecotalk.