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Billing Energy Expert

Location:
Stroud
Salary Details:
£19,000 to £23,000 DOE
06 Aug 2021
About The Role
You will be working within our very busy Billing Team, with the main objective of the position being to help ensure all customer accounts are billed accurately in a timely manner.

The Billing and Pay as You Go (PAYG) Department handles domestic & PAYG billing enquiries for Ecotricity’s Retail Operation in respect of the supply of electricity and gas.

What you will do

  • Help to bill all customers in a timely and accurate manner
  • Resolve exceptions created by inter-system interfaces

  • Maintaining customer data held within main billing system 

  • Help to ensure customers have up to date and correct meter readings

  • Review payment schemes for relevant customers

  • Resolve external and internal customer originated queries in given time-scales

  • Investigate and resolve reasons for accounts being unbilled   

  • Provide assistance to other departments for billing related matters

  • To complete any other reporting or monitoring of workload as requested

  • Any other ad-hoc duties as requested by Team Leader, Manager or Head of Department


About You

Skill Set Required

  • Attention to detail
  • Good level of numeracy, accuracy and problem solving ability

  • Verbal and written communication Skills

  • Intermediate level of computer literacy with experience of Microsoft Office

  • Good planning and organisational skills  

  • Experience of the energy industry would be beneficial

About Us

Ecotricity is Britain’s greenest energy company. When we started back in 1995, we were the first company in the world to supply a new kind of electricity – the green kind.

Our mission was and remains to change the way energy is made and used in Britain – by replacing fossil fuels with clean, renewable energy.  

We don’t just supply green energy, we use the money from our customers’ bills to make it ourselves too – we build windmills and sun parks in Britain. We call this ‘bills into mills’. In 2021, we’re starting work on building two new solar parks, and in 2022 we’re bringing geothermal energy to our customers’ fuel mix, a first in the UK. We’re also developing green gas mills which will generate 100% green gas from a source that will never run out – grass.  

We don’t just focus on energy though – we built the Electric Highway, Britain’s leading network of electric vehicle charge points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain’s greenest mobile phone service, Ecotalk + RSPB.