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Accounts Receivable Assistant

Salary Details:
30 Jun 2022
About The Role

Working within Ecotricity’s Group Finance operation, the objective of this position is to support the team to ensure all customer payments are posted in a timely manner and any queries regarding payments are answered. The post holder will need to work within strict timelines, providing strong customer service.

The department is very friendly but extremely professional in its approach to dealing with a high volume workload.

In addition to the core responsibilities, you may be responsible for undertaking other project based work within Accounts receivable – all aimed at delivering a high and consistent quality of service to Ecotricity customers.

 Core Responsibilities

  • Posting payments to customers’ accounts within agreed timescales
  • Dealing with customer queries regarding payments, both internal and external
  • Providing cover for other Accounts Receivable Specialists in their absence
  • Processing customer refunds


Additional Responsibilities

  • Working closely with all staff in the finance team and assisting with any ad-hoc queries as they arise
  • Any other ad-hoc duties as requested by Team Leader, Manager or Head of Department

About You
The Accounts Receivable department is a fast paced and high volume environment so a methodical approach, an ability to maintain accuracy and remain calm under pressure are critical. The role requires a self-starter with excellent attention to detail and an ability to work to daily deadlines as part of a close-knit team. You'll be multi skilled and flexible; able to be reactive within a fast-paced office environment with fluctuating workloads. You'll be keen to learn with a positive, can-do attitude.
As an Accounts Receivable Assistant, you'll be in contact with Ecotricity customers, and other internal departments so a customer service focus and good communication skills are essential.

This is a very responsible role, which will involve the handling of sensitive financial data and so requires someone who can show sensitivity and discretion.

Knowledge, skills and experience:


Personal characteristics including enthusiasm and reliability are as important as specific experience, however a strong candidate for the role will have some or all of the following skills and experience:


Skill Set Preferred

  • Excellent communication skills (verbal & written), including English language with the ability to ask questions to clarify instruction or information as necessary
  • Working knowledge of general MS Office software, particularly Word and Excel
  • Excellent level of numeracy, accuracy and problem-solving ability

Specific Knowledge Desired

  • GCSE Maths and English (above C)
  • Experience of data entry
  • Knowledge of excel and spreadsheets
  • Knowledge of ERP systems
About Us

What's in it for you...

  • Healthcare plan, life assurance and generous pension contribution
  • Volunteering day
  • Hybrid working
  • Various company discounts (including shops, days out and events)
  • Holiday of 25 days (plus bank holidays) & ability to buy/sell days 
  • Cycle to work scheme, car pooling and onsite parking available 

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement 

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.  

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind. 

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy. 

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2022, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass. 

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk + RSPB. 


Ecotricity is an equal opportunities employer and is committed to providing equality for all.