Head of B2B Performance & Contract Management

The Head of B2B Performance and Contract Management will oversee and optimise the performance of the B2B & Microtricity portfolio, in line with the P&L expectations.  The role also encompasses overseeing our B2B contract management strategy (both internal and external) to ensure that it is understood and implemented across the business, providing best practice and guidance to all B2B teams.

The scope of the role includes both assurance and project activity focused on further improving working practices and efficiencies, ensuring adherence to compliance and regulation, as well as the day to day management of a number of business processes.

The role holder will work across all B2B teams, as well as Technology, Finance and Commercial, to effectively engage with stakeholders to enable the delivery of improvements to systems and processes. This role is very varied, challenging and rewarding, requiring exceptional communication and organisational skills.

What will you do?

• Ensure P&L profit and revenue growth is achieved (B2B & Microtricity).
• Lead in the development of the overarching B2B contract management strategy (both internal and external), including ensuring the service offering is both cost effective, market competitive and performing to terms.
• Develop and maintain the B2B Performance and Contract Management roadmap, including the effective management of Third Parties and suppliers.
• Oversee the implementation and management of an overarching B2B workforce management plan.
• Develop and maintain B2B Customer Satisfaction surveys and reporting.
• Continuously monitor B2B & Microtricity KPIs to ensure delivery to target(s) and regulatory obligations, making recommendations regarding performance and operational effectiveness.
• Lead B2B ‘Governance and Control’ and quality control activity within the business unit.
• Proactively manage revenue assurance activity from a B2B perspective, working in collaboration with stakeholders such as the Finance team.
• Oversee the day to day, quarterly and annual management of all FiT and commission activities.
• Work with teams to further identify root cause analysis of key business processes – to reduce any risk of process failure.
• Work closely with all internal stakeholders to manage any internal and external audit activity.
• Act as assurance figure for adhoc portfolio projects, focused on further improvement and data integrity.
• Act as a conduit between B2B and wider business stakeholders, to represent the department aims and objectives for performance.
• Align plans to wider commercial objectives to ensure business plan delivery.
• Engage with the senior leadership team and board, to gain sponsorship and investment for key projects.
• Gather required customer, market and analytical data to enable delivery of key projects.
• Support in the development and continuous improvement of the billing/pricing systems and Salesforce platforms from a B2B and Microtricity perspective.
• Assist internal stakeholders with data analytics and finding data led solutions to any existing issues.
• Work with other business leads to cross-promote the company brand and purpose.
• Collaborate with other teams and departments to deliver improvements, challenging the status quo.
• Play an active role in the development of B2B & Microtricity Growth and Customer Experience strategies.
• Create and communicate compelling ideas and strategic initiatives with the wider senior leadership team and board.
• Identify and define new areas for potential growth and improvement opportunities.
• Motivate and line manage a team in the delivery of these objectives.
• Ensure accurate progress reporting is in place for business unit.
• Ensure promotion of clear personal development across business unit.
• Provide support on internal escalations – appropriately raising with business leads where required.
• Host weekly meetings with direct team to discuss progress and performance against objectives.
• Various ad hoc tasks and reporting as requested by the Director of Business Energy.
• Various standard and ad-hoc reporting (including providing detail on all KPI’s to Director of Business Energy upon request).

Skill Set Required:

• Ability to adapt and work at pace, in a dynamic environment
• A track record of successfully delivering operational and regulatory change projects that affect people, processes and systems
• Lead and balance demand across a team to deliver projects on time
• Ability to think outside the box and challenge the status quo
• Excellent stakeholder management with outstanding communication skills
• Analytical ability to interpret and deliver data analysis within deadlines whilst handling and refining large quantities of information
• Ability to demonstrate commercial thinking about new opportunities, continually assessing and prioritising effectively
• Provide clear commentary, both in written form and when presenting to an internal or external senior audience.
• Experience of writing clear and compelling business change requests and business cases
• Solutions focused with the ability to derive and communicate conclusions and recommendations, advising on strategies to improve company performance
• Ability to manage upwards, when reporting performance and programme timings
• Curiosity and a positive attitude towards problem-solving
• Experience of continuous improvement within an organisation
• Highly motivated and tenacious, with the ability to work under own initiative and deliver to tight deadlines across multiple initiatives concurrently
• Excellent attention to detail
• Passionate about Ecotricity’s mission to end fossil fuels

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. 

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.