Ecotricity is looking for an Energy Industry data Specialist to join our friendly team on a full-time basis. As a successful candidate, you'll provide ongoing technical support for the Industry Operations Team and wider business, being a ‘go to’ person for industry data exceptions and processes.
You will remain up to date on all Gas industry changes, processes, system developments and will continuously develop your knowledge to support the wider business strategy.
You'll also be required to work closely with the Industry Operations Team to resolve any complex exceptions impacting settlement performance in a timely manner, as well as providing any training/coaching required.
The department is responsible for ensuring a high standard of data integrity across all industry databases and our internal systems. This is done by resolving incoming data exceptions in line with industry regulations and Uniform Network Code (UNC). So, as an Industry Technical Expert, you will be responsible for improving and maintaining industry data integrity, which will include updating all documentation where appropriate, and assisting with change management across the department
Core responsibilities:
- Technical support for the Industry Operations Team (and the wider business) on Gas Industry data queries, including allocation of workloads
- Coaching and training of Industry Operations Team members, including monthly Quality Checks, training new starters and constructive feedback delivery
- Stakeholder relationship management with third parties, including Xoserve and ESG; Managed Service Provider
- Assist with complex exception resolution to ensure a fair and timely outcome is achieved for customer and industry impacting problems
- Root cause analysis of process failures and improvement opportunities, alongside reviewing/creating operational processes
- Reporting on Industry and local KPI’s to maintain and improve performance and delivery output
- Attend all industry/Software training days as appropriate, conveying outcomes to relevant parties and providing training where required
- Ensure the department meets all industry compliance and regulation requirements, sharing relevant knowledge with the required teams
- Minor project-management and ad-hoc tasks deemed in line with the wider ongoing needs of the team and Ecotricity mission