If you have the skills to effectively manage difficult tasks, if you’re proactive and have a keen eye for detail, then we want you as a Debt Recovery Assistant.
The role is very varied - from managing relationships with debt collection agencies and co-ordinating the compulsory fitting of pay as you go meters, to reviewing payment arrangements for our customers or simply cleansing and updating our customer data.
You’ll also work with other departments to fix any issues preventing debt collection, and liaise closely with our collections team, helping them to support customers who are behind on their energy bills.
Your work will have a significant impact on both the business and customers, so getting it right first time is crucial.
You are someone who is passionate about helping our customers and can think outside of the box. You have experience in customer service and have excellent verbal and written communication skills, investigative skills and great eye for detail.
This is a full-time permanent opportunity, which offers the benefits of hybrid working. Typically, this role would require you to work 3 days per week in the Office (based in Stroud, Gloucestershire), and 2 days per week either from home or the Office.