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Debt Recovery Assistant

Location:
Stroud
Salary Details:
£16,700 FTE
Advertising End Date:
21 Dec 2018
About The Role

If you have the skills to effectively manage difficult tasks, if you’re proactive and have a keen eye for detail, then we want you as a Debt Recovery Assistant.

The role is very varied - from managing relationships with debt collection agencies and co-ordinating the compulsory fitting of pay as you go meters, to reviewing payment arrangements for our customers or simply cleansing and updating our customer data. 

You’ll also work with other departments to fix any issues preventing debt collection, and liaise closely with our collections team, helping them to support customers who are behind on their energy bills.

Your work will have a significant impact on both the business and customers, so getting it right first time is crucial.

You are someone who is passionate about helping our customers and can think outside of the box. You have experience in customer service and have excellent verbal and written communication skills, investigative skills and great eye for detail.

About You

What you will do…

  • Escalate accounts to our third party debt collection agencies and manage any queries as a result of this
  • Co-ordinate the end to end process of force fitting pay as you go meters for those customer who are not willing to co-operate
  • Review payment arrangements for our customers
  • Manage accounts where the customer has sadly passed away
  • Investigate and resolve complex customer or account queries, providing resolutions within the agreed time frames
  • Work with other departments to fix accounts so they can go through debt recovery process
  • Manage the sending of reminders to customers who haven’t paid

 

What will you bring

Knowledge, skills and experience:

  • Ability to build rapport
  • Experience in providing an excellent level of customer service
  • Good computer literacy, including Microsoft word and Excel
  • Excellent listening skills and verbal & written communication skills
  • Effective objection handling
  • Numeracy and problem solving skills
  • Excellent attention to detail
  • Experience in using multiple IT systems simultaneously
  • Ability to organise workload and multiple priorities
  • Committed to continual improvement

 

About Us

Ecotricity is the greenest energy company in Britain. In fact, when we started back in 1995, we were the first green electricity company in the world.

Our mission was and remains to change the way energy is made and used – after introducing green electricity to the world, we introduced green gas to Britain in 2010 too.

Our model is unique: we use our customers’ energy bills to fund the building of new sources of green energy. We like to refer to this as turning ‘bills into mills’ – energy bills into energy mills, whether that’s wind, sun, sea or gasmills.

We’ve built over seventy wind and sun parks across Britain, we’re planning to build Britain’s first ever Green Gasmills, and through Britwind, our small wind company, we design, build and deliver small wind turbines to landowners and businesses throughout Britain and the world!

We don’t just focus on energy though – we built and run the Electric Highway, Britain’s leading network of electric car chargepoints, we helped Forest Green Rovers become the greenest football club in the world, and launched Britain’s greenest mobile phone service, Ecotalk.

We’re a not-for-dividend company too – which means we’re free to use the money we make for our mission and our mission alone.

We do all of this with the help of our customers – and the awesome team of people here at Ecotricity. Our people believe in our mission – they’re amazing at what they do, and they make a difference every day they come into work.