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Planning & Reporting Analyst

Salary Details:
Advertising End Date:
18 Sep 2019
About The Role

This role is about influencing our teams to improve service whilst also helping us grow our customer base. Using data effectively is key to our future success, and this role will be at the heart of that, making sure our reports, planning and recommendations are accurate, timely and informative.

From a reporting perspective you’ll not only lead on the planning, compilation and production of data and reports, but also the insight and commentary into the data, as well as recommendations leading to improved performance.

From a planning perspective you’ll forecast workload across Ecotricity to ensure we have the correct staffing levels between teams. You’ll create rotas for Service and Operational teams to ensure we are maximising the working hours and reducing our shrinkage.

As part of the team you’ll be a champion for data quality within Ecotricity, managing corrupt data and working with owners of source system data/data engineering to resolve issues and maintain consistency and accuracy.

You’ll work closely with the other members of the Planning & Insight team, providing support and input e.g. customer research, segmentation studies, or competitor / market analysis as required. You’ll also be responsible for the day to day management of the telephony system, New Voice Media. Requests consist of creating licenses, changing phone lines, resetting passwords and lots more. You’ll ensure we stay on top of requests as well as certifying we have the right number of people using the system at one time.

You’ll also carry out any other ad-hoc duties as requested by Team Leader or Manager.

About You

You will be -

  • Tech-savvy working in Data Analytics, MI Reporting or Business Analysis
  • High level of numeracy, accuracy and problem-solving ability
  • Ability to derive and communicate conclusions and recommendations from your analytical results
  • Able to visualise, present and interpret data, and advise on strategies to improve company performance based on results
  • You are comfortable providing clear commentary on data, both in written form and when presenting to an internal audience
  • Advanced Microsoft Excel experience, including complex formulae and VBA
  • Comfortable using a variety of visualisation and analysis tools, which may include SQL and Power BI, with the want to further develop these skills in a role which contributes to the future growth of our business
  • Good level of knowledge of Salesforce or similar software packages is beneficial
  • You’ll have a thorough understanding of the systems and processes used within the energy industry and ideally the specific ones used within our business. Systems such as New Voice Media, Monet, SAP, Salesforce & Ecoes/Xoserve
  • Ability to communicate with different stakeholders, especially within the management team
  • High level of attention to detail
  • Solutions focused and resourceful
  • Excellent time management and personal organisational skills
  • Excellent written and verbal communication skills
  • Engaging and motivating attitude and style
  • Ability to work with minimal supervision
About Us
Ecotricity is the greenest energy company in Britain. In fact, when we started back in 1995, we were the first green electricity company in the world.

Our mission was and remains to change the way energy is made and used – after introducing green electricity to the world, we introduced green gas to Britain in 2010 too.

Our model is unique: we use our customers’ energy bills to fund the building of new sources of green energy. We like to refer to this as turning ‘bills into mills’ – energy bills into energy mills, whether that’s wind, sun, sea or gasmills.

We’ve built over seventy wind and sun parks across Britain, we’re planning to build Britain’s first ever Green Gasmills, and through Britwind, our small wind company, we design, build and deliver small wind turbines to landowners and businesses throughout Britain and the world!

We don’t just focus on energy though – we built and run the Electric Highway, Britain’s leading network of electric car chargepoints, we helped Forest Green Rovers become the greenest football club in the world, and launched Britain’s greenest mobile phone service, Ecotalk.

We’re a not-for-dividend company too – which means we’re free to use the money we make for our mission and our mission alone.

We do all of this with the help of our customers – and the awesome team of people here at Ecotricity. Our people believe in our mission – they’re amazing at what they do, and they make a difference every day they come into work.