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Data Team Leader

Salary Details:
£20,000-£23,000 DOE
Advertising End Date:
15 Nov 2019
About The Role
Working within the Settlement and Industry Data Department, this position is focused on delivering exceptional team leadership and development, as well as manage the data integrity and settlement of our Electricity supplies. 

 You’ll have a positive ‘can do’ proactive attitude, be people centric, and able to take a measured approach to workload management, enabling delivery of key targets. 

To succeed in the role, you’ll be extremely organised and commercially aware, with the ability to foresee future challenges that may arise and plan to mitigate against them. You’ll have some experience in people management and any experience in 3rd party management and project management will be beneficial 

 Core Responsibilities 
*Develop an effective, efficient team through training & coaching, quality checks and the reviewing and handling of relevant personnel issues 
*Managing the ongoing development of the Electricity Settlement team including managing staff performance against agreed objectives & skills levels. 
*Ensure regular PDR’s (1-1) and skills level appraisals are completed for all team members, and regular coaching sessions are in place to enable continuous development of the team. 
*Own the continuous improvement process for the Electricity Settlement Team 
*Ensure under-performance is managed through utilisation of the performance support scheme, best practice, and in line with HR policies 
*Responsibility for the performance and development of the Electricity Settlement team through regular team meetings and training workshops 
*Work with other department Team Leaders to ensure effective running of the department 
*Effectively recruit new team members and facilitate their training 
*Planning and objective setting for all team members to deliver against business objectives. 
*Resolve external and internal customer originated queries in given timescales and own the internal resolutions process for this area 
*Manage relationships with internal and third-party customers to ensure excellent service is delivered 
*Ensure the team and department are up to date with any key industry changes and process updates along with any changes in compliance 
*Be the escalation point for all the team's internal resolutions and complaints 
*Ensure departmental processes and procedures are written up, kept up to date, relevant, effective and efficient, by the team 
*Understand the work types and workloads coming into the department and ensure this is relevant and resolved efficiently 
*Create and maintain strong relationships with other departments to promote excellent service always 
*Produce weekly and monthly reports to agreed timescales
About You
Successful Candidates will receive full industry training through our department training, however the role and industry can be quite challenging so we do look for all candidates to have a proven academic ability or understanding of a similar industry.  


*Experience of team leadership skills, with a track record of motivating others 
*Experience with backlog/performance management, with proven success 
*Ability to effectively coach, train and mentor team members 
*Ability to set and monitor objectives for team members 
*Ability to successfully recruit new team members 
*High level of numeracy, accuracy and problem-solving ability 
*High attention to detail 
*High level of computer literacy with experience of SAP (or other CRM system) and AFMS coupled with Microsoft Office Suite 
*Excellent planning and organisational skills 
*Strong Verbal and written communication skills 
*Report writing and monitoring ability 
*Excellent written and verbal communication skills 
*Utility Industry knowledge would be beneficial 
*Procedure writing experience would be beneficial 

*Exceptional team player who builds open and supportive relationships both internally and externally. 
*Flexible and adaptable approach to work. 
*Strong emotional intelligence - able to utilise a range of management techniques to get the best out of your team 
*Creative and innovative. 
*Solutions focused. 
*Engaging and motivating attitude and style. 
*Excellent attention to detail. 
*Calm under pressure, and manages change well 
*Methodical and organized, managing own work and that of others. 

Staff & Budgetary Responsibility 

*Supervision of up to 10 team members 
*Currently no budgetary responsibility 
Main Customers 

*All Ecotricity customers past and present 
*Xoserve and 3rd party industry agents 
*Internal Business Functions 

About Us

Ecotricity is the greenest energy company in Britain. In fact, when we started back in 1995, we were the first green electricity company in the world.

Our mission was and remains to change the way energy is made and used – after introducing green electricity to the world, we introduced green gas to Britain in 2010 too.

Our model is unique: we use our customers’ energy bills to fund the building of new sources of green energy. We like to refer to this as turning ‘bills into mills’ – energy bills into energy mills, whether that’s wind, sun, sea or gasmills.

We’ve built over seventy wind and sun parks across Britain, we’re planning to build Britain’s first ever Green Gasmills, and through Britwind, our small wind company, we design, build and deliver small wind turbines to landowners and businesses throughout Britain and the world!

We don’t just focus on energy though – we built and run the Electric Highway, Britain’s leading network of electric car chargepoints, we helped Forest Green Rovers become the greenest football club in the world, and launched Britain’s greenest mobile phone service, Ecotalk.

We’re a not-for-dividend company too – which means we’re free to use the money we make for our mission and our mission alone.

We do all of this with the help of our customers – and the awesome team of people here at Ecotricity. Our people believe in our mission – they’re amazing at what they do, and they make a difference every day they come into work.