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User Experience Designer

Salary Details:
Advertising End Date:
25 Feb 2020
About The Role
*Please put a link on the top of your CV, to your portfolio of work.*  Both talented graduates and experienced candidates are encouraged to apply.  We are open for candidates to be based in Bristol or Stroud, with a min. of two days in each office.  
If you're passionate about creating user-centred and engaging digital experiences that elevate the unique Ecotricity brand, then this could be the opportunity for you!
This role is about shaping and delivering coherent end-to-end experiences across our websites and apps. In this role, you should identify user needs and opportunities of innovation and improvement for our digital platforms across the business. Other responsibilities include developing digital products through creation of wireframes and prototypes and conduct user research and usability testing. You will collaborate with other designers and developers to create intuitive, user friendly products.

With an established, yet rapidly expanding customer base, we have a great product to sell to those who know we do the right thing as well as helping others who are ready to make their energy and sustainability impact. We are innovative, fast paced, and just plain different, with a strong commitment to our customers and their needs and priding ourselves on the ability to be highly flexible, agile and adapt to each customer’s needs. All of this and we base ourselves in the county of Gloucestershire where our people can balance their work and life.

Founded by a recognised thought-leader in the sustainability space with a unique portfolio of products and businesses, this role is about helping us grow our customer base whilst saving the planet.

What you will do…

  • Collaborate with product owners and stakeholders across the business to understand and interpret requirements for changes or improvements to our digital platforms.
  • Identify opportunities on our websites, app and other digital assets for improvements and new features that benefit the user’s experience.
  • Facilitate discovery workshops to capture and define a project’s scope and ambition.
  • Conduct research such as interviews to determine customer needs.
  • Develop a range of creative conceptual ideas for projects that bring simplicity, usability and accessibility to complex user experience problems.
  • Formulate information architecture, site maps, and user flows to build an understanding and alignment across the team and stakeholders.
  • Create storyboards or sketches to visualise and bring your UX solutions to life.
  • Create interactive models and prototypes using Sketch, UXPin, InVision, etc. to simulate functionality.
  • Validate ideas and designs through face-to-face usability testing and then iterate using the findings to refine the solution.
  • Present UX solutions internally to the team and project stakeholders and justify the rationale behind UX decisions.
About You

So who are you…

As a UX Designer, you will be passionate about delivering exceptional customer experiences and inspiring others to follow suit. You’ll be an expert in gathering and interpreting qualitative and quantitative data. By balancing a design ethos based on empathy with technical constraints, you will aim to create seamless customer journeys.  

 You’ll be keen to learn about the different parts of the business, working harmoniously with colleagues to help improve customer facing experiences. A repertoire of UX methodologies and frameworks such as customer journey mapping is needed and being able to communicate these in an engaging way to stakeholders is essential.

You may currently be in a business or a role where you feel “hemmed in” by the corporate domain and want to be somewhere that acts and feels different, where you can deliver your best ideas.

Ultimately, you’ll be seeking a role where you can have a direct impact on both business growth and the wider environment, while also developing your skills and experience.

 The detail about you…

  • A degree in UX Design, Industrial/Product design, computer science or related field would be beneficial.
  • Confident user of design tools (Adobe CC, Sketch, Invision, UXPin).
  • Experience of designing web-based and app-based products and services.
  • Experience of working directly with users and understanding their psychology and behaviour.
  • A 'can do' attitude and the ability to work seamlessly with other areas by building internal relationships.
  • A commitment and passion for sustainability and saving the planet.
About Us
Ecotricity is the greenest energy company in Britain. In fact, when we started back in 1995, we were the first green electricity company in the world.

Our mission was and remains to change the way energy is made and used – after introducing green electricity to the world, we introduced green gas to Britain in 2010 too.

Our model is unique: we use our customers’ energy bills to fund the building of new sources of green energy. We like to refer to this as turning ‘bills into mills’ – energy bills into energy mills, whether that’s wind, sun, sea or gasmills.

We’ve built over seventy wind and sun parks across Britain, we’re planning to build Britain’s first ever Green Gasmills, and through Britwind, our small wind company, we design, build and deliver small wind turbines to landowners and businesses throughout Britain and the world!

We don’t just focus on energy though – we built and run the Electric Highway, Britain’s leading network of electric car chargepoints, we helped Forest Green Rovers become the greenest football club in the world, and launched Britain’s greenest mobile phone service, Ecotalk.

We’re a not-for-dividend company too – which means we’re free to use the money we make for our mission and our mission alone.

We do all of this with the help of our customers – and the awesome team of people here at Ecotricity. Our people believe in our mission – they’re amazing at what they do, and they make a difference every day they come into work.