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Customer Support Advisor

Salary Details:
£17,100 - £23,000 DOE
Advertising End Date:
27 May 2020
About The Role

Great customer service is not rocket science. It's about answering the phone ourselves, keeping our promises, and fixing problems quickly. In essence, it's about treating our customers the way we like to be treated.

We're looking for like-minded people to join our customer service family, to provide exceptional service to all our customers. It is really very satisfying to be able to help our customers, no matter whether they are joining us for the first time, moving home, sending us a meter reading or just have a question about how our energy is so Green!

We're recruiting for a wide range of different roles across our retail division, but all include some element of talking to customers on the phone, completing tasks through our systems and responding to customer emails.

We'll match you to a great job to get you started and you can progress your career from there. Whichever role you're in, you'll be making sure our customers are able to benefit and enjoy from being part of our renewable energy movement.

About You

You will receive full industry training through our Departmental and Academy training programs, however, the role and industry can be quite challenging so we do look for all candidates to have a proven academic ability or understanding of a similar industry.

Educational Requirements

  • Educated to GCSE Level or above (Maths & English essential)

Skill Set Required

  • Excellent written & verbal communication skills across a multiple channels
  • Excellent time management with ability to prioritise workloads
  • Good level of numeracy
  • Good level of computer literacy including Microsoft Office packages
  • Accuracy, Tenacity & Integrity
About Us
Ecotricity is the greenest energy company in Britain. In fact, when we started back in 1995, we were the first green electricity company in the world.

Our mission was and remains to change the way energy is made and used – after introducing green electricity to the world, we introduced green gas to Britain in 2010 too.

Our model is unique: we use our customers’ energy bills to fund the building of new sources of green energy. We like to refer to this as turning ‘bills into mills’ – energy bills into energy mills, whether that’s wind, sun, sea or gasmills.

We’ve built over seventy wind and sun parks across Britain, we’re planning to build Britain’s first ever Green Gasmills, and through Britwind, our small wind company, we design, build and deliver small wind turbines to landowners and businesses throughout Britain and the world!

We don’t just focus on energy though – we built and run the Electric Highway, Britain’s leading network of electric car chargepoints, we helped Forest Green Rovers become the greenest football club in the world, and launched Britain’s greenest mobile phone service, Ecotalk.

We’re a not-for-dividend company too – which means we’re free to use the money we make for our mission and our mission alone.

We do all of this with the help of our customers – and the awesome team of people here at Ecotricity. Our people believe in our mission – they’re amazing at what they do, and they make a difference every day they come into work.