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Settlement & Data Assistant

Location:
Stroud
Salary Details:
£17,100 - £23,000 DOE
Advertising End Date:
27 Jan 2020
About The Role

The role is an administrative function working within the retail area of the business to assist our customers, internal staff and meter reading agents. The objective of this position is to manage gas and electricity industry data to correct errors and exceptions in an efficient and effective manner whilst providing outstanding customer service to internal and external customers.

The Industry Operations team bridges the gap between the Industry and the customer. Whilst supporting the customer throughout the entire customer journey, the Industry Operations department provides the industry with the information it requires. The team’s work is fast paced, varied and challenging.

Settlement & Data is the management of all industry participant data flow exceptions. This area is made up of two teams, specialising in Electricity and Gas.

The teams deal with query resolution and exception management in relation to the supply of electric and gas to Ecotricity’s customers and making sure we fulfil our licensing conditions so that our customers can be billed accurately. 

Settlement and agent management are key within the Industry Operations Department and the majority of our work is driven from the requirement to maintain or improve settlement. We need to maintain good working relationships with our agents too. A base knowledge of the industry is desirable.

  • Assist with resolving exceptions created by industry interfaces
  • Assist with maintaining customer data held within Ecotricity systems

  • Resolve customer originated queries in given time-scales

  • Resolve in-house originated queries in given time-scales

  • Using Ecosystem along with SAP /CRM to maintain customers’ accounts

  • Using AFMS and Dataflow Management Systems to submit reads and update supply details

  • Assist in Improve Settlement percentage by improving the number of actual meter readings approved by the industry.

  • Contact customers to request up to date meter reads

  • Assist in resolving industry participant queries in a given timescale

  • Identify and report issues with internal processes

About You
  • Ability to liaison with industry participants, industry bodies and external customers 

  • Good customer service skills

  • Strong attention to detail

  • High level of numeracy, accuracy and problem solving ability

  • Intermediate level of computer literacy with experience of computer systems coupled with Microsoft Office Suite

  • Report writing, letter writing and monitoring ability

  • Good analytical skills

  • Ability to organise workload, multiple priorities work on own initiative

  • Communication skills both written and verbal

  • Good Planning and organisational skills

  • Manages relationships effectively both internally and externally

  • Treats customers the way we like to be treated ourselves

  • Solutions focused and resourceful

  • Committed to continual improvement

  • Engaging and motivating attitude and style

  • Methodical and organized, managing own work

  • Is receptive to feedback and acts accordingly

  • Exceptional team player who builds open and supportive relationships

About Us

Ecotricity is the greenest energy company in Britain. In fact, when we started back in 1995, we were the first green electricity company in the world.

Our mission was and remains to change the way energy is made and used – after introducing green electricity to the world, we introduced green gas to Britain in 2010 too.

Our model is unique: we use our customers’ energy bills to fund the building of new sources of green energy. We like to refer to this as turning ‘bills into mills’ – energy bills into energy mills, whether that’s wind, sun, sea or gasmills.

We’ve built over seventy wind and sun parks across Britain, we’re planning to build Britain’s first ever Green Gasmills, and through Britwind, our small wind company, we design, build and deliver small wind turbines to landowners and businesses throughout Britain and the world!

We don’t just focus on energy though – we built and run the Electric Highway, Britain’s leading network of electric car chargepoints, we helped Forest Green Rovers become the greenest football club in the world, and launched Britain’s greenest mobile phone service, Ecotalk.

We’re a not-for-dividend company too – which means we’re free to use the money we make for our mission and our mission alone.

We do all of this with the help of our customers – and the awesome team of people here at Ecotricity. Our people believe in our mission – they’re amazing at what they do, and they make a difference every day they come into work.