Operational/Contract Controls Lead

Within our B2B business unit we are on a period of growth. To enable this, we have started on a journey of enhancing and systemising the way we operate to meet the current and future needs of our customers. We are seeking a motivated Contract/Operations Controls Manager to join our ‘Performance and Contract Management’ team to further enhance our BAU procedures and controls to enable our continued success.

The B2B Performance and Contract Management team as a whole will oversee and optimise the performance of the B2B & Microtricity portfolio, in line with P&L expectations.  They will do this through implementing best practice contract and performance management. This includes day to day management of several business processes as well as involvement and/or oversight of project activity focused on relevant improvement opportunities.

The Operations/Contract Controls Lead will work across all B2B teams, as well as Technology, Finance and Commercial, to effectively engage with stakeholders to enable the delivery of improvements to BAU systems and processes. 

This role is very varied, challenging and rewarding, requiring exceptional communication and organisational skills.  We are looking for a person in this role who is comfortable working in a fast paced, dynamic environment that can challenge the status quo and help change perspectives on what good looks like.

Responsibilities

• Assess current contract management practices and identify areas for improvement
• Collaborate with stakeholders to improve and implement consistent KPIs and governance procedures, to ensure clear line of sight from financial performance through to operational drivers. This includes defining revenue assurance measures to identify areas of leakage within our end-to-end processes.
• Optimise quality and compliance performance through improving BAU assurance and auditing procedures
  • This includes supporting teams to define and embed process change to meet new regulations
• Support and upskill managers on how to lead effective governance and use performance metrics to facilitate structured decision-making
• Continuously monitor B2B & Microtricity KPIs to ensure delivery to target(s) and regulatory obligations, making recommendations regarding performance and operational effectiveness
• Whilst sustainable MI is being developed, lead on prioritisation of performance drivers through impact and root cause analysis.
• Deliver contract management projects through effective programme management practises, including but not limited to:
  • Establishing and leading cross-functional teams (including senior members of wider functions e.g. head of debt, head of financial planning)
  • Leading and facilitating appropriate governance, offering support and guidance to ensure the successful and timely delivery to project milestones
  • Developing communication plans to keep colleagues informed about progress, changes, and successes, ensuring transparency and alignment
  • Developing change management plans to effectively deliver sustainable behaviour change. In doing so, work with our strategy and transformation team to ensure co-ordination of the full suite of changes impacting individual stakeholder groups
• Build and lead a small team (2-3) dedicated to contract management and performance improvement
• Cultivate strong relationships with stakeholders at all levels of the organization.
• Foster a culture of accountability, transparency, and continuous learning.
• Stay updated on industry trends and best practices in contract management and performance improvement

• Excellent communication and interpersonal skills, with a high level of emotional intelligence
• Comfortable challenging the status quo in the right way
• Outcomes driven mindset, able to focus others on the “so what”
• Strong commercial acumen and ability to draw links between operational strategy and financial outcomes
• Proven experience in contract management and performance improvement, preferably in a similar industry
• Strong analytical skills with the ability to consolidate complex data into actionable insights
• Demonstrated people management experience, with the ability to motivate a team
• Able to operate in a fast paced, dynamic environment
• Able to balance demand across multiple priorities
• Strong attention to detail

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. 

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.