Our Jobs

Salary-£28,000-£35,000 2-3 days per week in office in Stroud, Gloucestershire About Ecotricity Business We're on a mission to change the world – so we're looking for awesome people who want to make a difference every day. No clock-watchers, just earth-shakers. Climate change is the biggest challenge we face – and the only way to stop it is by...

The objective of this position is to perform tasks related to operations and maintenance of Smart and AMR meters. You'll be analysing our portfolio, liaising with our 3 rd party agents as well us internal colleagues in order to increase number of Smart/AMR meters which provide us with reads. The role will involve performing actions linked to successful installations and portfolio healt...

About the Role…   Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time.   The role will have a mixture of inbound work but also outb...

The objective of this position is to resolve gas and electricity meter queries in an efficient and effective manner. Metering queries include management of Credit, Pay As You Go and Smart meter related issues, liaising with customers and 3rd party agents to book appointments, problem resolution and exception management of customer queries while providing great customer service. What you wi...

Join our Energy Saver Plan (ESP) team and become the key expert in delivering exceptional customer support and coordinating with our maintenance contractors to ensure seamless management, maximise revenue, and optimise system availability. You'll own and resolve queries, manage billing and maintenance coordination, and keep customer records spot-on. You'll also help improve processes, suppor...

The main purpose of the role is to manage our domestic customers through the debt recovery journey. This includes dealing with outcomes following a debt collection visit by our third-party partners. There could be other elements of the process that you would work on, such as updating our customer data, fixing any issues preventing debt collection, answering queries from our third parties, and su...

As a skilled Customer Service Team Leader your mission is to provide leadership, best practices, support and coaching to our agents, to enable them to provide exceptional service to every one of our customers. You'll be responsible for up to 15 Customer Service Agents, to deliver outstanding customer service whilst continuously improving performance against the industry. This is a fast...

Product Owners are responsible for leading the delivery of the technology and associated business change here at Ecotricity. I have vacancy for a product owner to pair up with one of delivery teams and support the optimisation of one our platforms. The success of our entire business relies on digital channels and a self-service first model. The energy industry is complex though and m...

As a Quality Assurance Engineer, you will play a key role in ensuring the integrity and reliability of our products. You will be responsible for executing testing strategies across various phases, including Unit, Integration (IAT), System, and User Acceptance Testing (UAT). Your expertise will support both the technical testing requirements of the development team and the business's end-user tes...

This role is an exciting opportunity to join a dynamic, fast-growing team ranging from data analysts and software developers through to client facing and contract negotiation roles. Ecotricity Smart Grid (ESG) provides a route to market for distributed energy resources via our in-house developed asset flexibility platform and optimiser. These will typically be grid scale stora...