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Operations Analyst

Location:
Hybrid
Salary Details:
£28,000 - £33,500 DOE
About The Role

Within our B2B business unit we are on a period of growth. As part of this journey, we want to ensure data and business performance underpins every strategic decision we make. We are therefore seeking a motivated Analyst to join our B2B Performance and Contract Management team. Their primary role will be to design and build a work force management tool, interpreting of complex data sets in order to provide valuable insights and support data-driven decision-making across the organization.

In this role, you will collaborate with cross-functional teams to identify trends, patterns, and opportunities that drive operational efficiency and business growth. This role is very varied, challenging and rewarding, requiring exceptional communication and organisational skills.  We are looking for a person in this role who is comfortable working in a fast paced, dynamic environment that can challenge the status quo and help change perspectives on what good looks like.

This role is very varied, challenging and rewarding, requiring exceptional communication and organisational skills.  We are looking for a person in this role who is comfortable working in a fast paced, dynamic environment that can challenge the status quo and help change perspectives on what good looks like.

Responsibilities

  • Development and implementation of a workforce management tool, and support in implementation of work allocation procedures.
  • Perform data analysis and statistical techniques to identify trends, patterns, and correlations, providing valuable insights for decision-making.
  • Develop data models, dashboards, and reports to track key performance indicators (KPIs) and provide actionable insights.
  • Collaborate with cross-functional teams to identify data requirements, support data-driven decision-making, and implement improvements to BAU processes.
  • Conduct research and trend analysis to prioritise improvement areas and assist in risk assessment.
  • Perform ad-hoc analysis and respond to data-related inquiries from stakeholders.
  • Ensure accuracy and reliability of data, resolving data quality issues in collaboration with relevant teams.
  • Ensure finished products are handed over, signed off and imbedded with BAU.
  • Stay up to date with industry trends, best practices, and emerging technologies in data analysis and visualization.

 


About You
  • Proven experience working as a Data Analyst or in a similar role, preferably within the energy and utilities sector.
  • Strong analytical skills with the ability to collect, organize, analyse, and distil complex and large datasets into actionable insight
  • Proficiency in data analysis tools (SQL, Python, R, SAS) and visualization tools (Tableau, Power BI, QlikView).
  • Familiarity with data modelling, warehousing, ETL processes, and process improvement/change management methodologies.
  • Solid understanding of statistical methods and techniques for data analysis.
  • Excellent problem-solving, critical-thinking, and communication skills, with the ability to convey complex information to non-technical stakeholders.
  • Ability to work independently and collaboratively, manage multiple workstreams and prioritise tasks to meet deadlines.
  • Comfortable working in a fast-paced, dynamic environment with an outcomes-focused mindset.
  • A relevant professional qualification in Data Science, Statistics, Mathematics, or a related field is desirable.

If you like the sound of the role but don’t meet all the requirements, we encourage you to apply. We are interested in meeting people from a diverse range of backgrounds and experiences. Come and join our change and transformation team and be a significant part of driving Ecotricity’s green future.

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025


Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. 

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all