Commercial Debt Escalations Assistant

• You will resolve queries from internal and external customers within specified timescales through 
  multiple communication channels.
  
• Help minimise bad debt/write offs and investigate responsibility issues and using all relevant material 
  i.e., companies House, Google, credit checking etc to obtain vital information to secure debt position.
  
• Liaise with Solicitors and Third-party Debt Collection Agencies to process accounts for action and 
  support with both litigation and isolation processes.
  
• Communicate and negotiate payment plans with customers for both the customer and the business
  to ensure a fair outcome.
  
• Arrange where applicable pre-disconnection visits. 
  
• On Hold and Escalations work to be timely and within KPI’s set 
  
• Manage customers vulnerability and affordability, ensuring we are treating our customers fairly and in 
  line with our regulatory requirements. 
  
• Identify any issues and blockers that will prevent Legal Action from taking place and action 
  accordingly.
  
• Maintain a positive learning environment that empowers and develops you and your colleagues.
  
• Responsible for administering all Liquidation, Administration, and Insolvencies.
  
• In addition to the core responsibilities, you may be responsible for undertaking other project-based 
  work as the need arises from across the Ecotricity group – all aimed at delivering a high and consistent 
  quality of service to Ecotricity customers.

• Previous experience working in a collection’s environment, ideally from an Energy background.
• Multiskilled and flexible. Adapting to fluctuating workloads in a fast-paced environment. You will have numerate and analytical skills to be able to perform root cause analysis.
• Experience in Insolvencies and Administrations and liquidations desirable
• Enthusiastic about people and helping our customers.
• Excellent listening skills and verbal and written communication skills
• Ability to organise own workload and multiple priorities, ability to work under own initiative.
• Be Team Player and demonstrate the appropriate behaviours.
• Intermediate excel skills required.
• You will be a competent in using all other Microsoft Office packages.

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. 

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of - grass. 

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.