The holder will report to the Head of Operations. This will be a multi-functional role where you will work closely with all areas of the business and offers many opportunities for progression within any area of the business.
You will typically be the first point of contact for incoming enquiries, so speed of response, enthusiasm and building rapport are key to gaining the customer’s trust. You will be able to instil confidence in potential customers, answering common queries and directing more complex questions to the appropriate team member where required.
You will use template documents to prepare common reports for customers. This will include feasibility studies, quotations, invoices and warranty documents. You’ll feel comfortable making improvements to those templates to enhance the customer experience or increase efficiency. All communications will be recorded on the company’s CRM system. In addition, you will be responsible for general operational administration such as setting up new vendors on our company database, raising purchase orders, processing delivery notes, resolving payment queries, completing company credit card expense reports, as well as travel and hotel bookings etc.
The role would be particularly suited to someone with general administrational experience, and who is keen to learn more to develop their skills. You will be fully-supported in the role with unending backing from colleagues who are more than willing to help you learn new skills.
Responsibilities
- Fielding incoming calls/emails and giving a positive first impression to potential customers.
- Responding to common queries, using templates to provide customers with key information.
- Using the company CRM system to record all customer communications.
- Raising purchase orders, processing delivery notes and ensuring invoices are paid on time.
- Providing general administrational support to the management team.
- Helping to arrange trade fairs and external events.
Location
The role will be based at Q-Park, Bath Road, South Woodchester, Nr Stroud, GL5 5HT. Occasional travel may be required for trade fairs and customer visits etc. Monday-Thursday will usually be based on site with Friday working remotely, however further flexible working can also be considered. Should the need arise to change your working location, you would be expected to move to an alternative site within reasonable commuting distance.