Industry Operations Expert (FTC)

Please note this is a fixed term contract for 9 months.

Ecotricity is looking for an Industry Operations Expert to join our friendly team on a full-time basis. The successful candidate will be responsible for providing ongoing technical support within the Industry Operations Team and wider business, being a ‘go to’ person for industry data exceptions, supporting industry processes. You will remain up to date on any industry changes and update documentation as appropriate, whilst continuously developing your knowledge to support the wider business.

The Industry Operations Expert will remain up to date on all Gas & Electricity industry changes, processes, system developments and will support with training these changes out to your colleagues. By working at an MPXN level, you will be responsible for improving and maintaining industry data integrity. This will include updating all documentation where appropriate, as well as assisting the Team Leader with change management across the team. 

The department is responsible for ensuring a high standard of data integrity across all industry databases and our internal systems. This is done by resolving incoming data exceptions in line with industry regulations (BSC settlement code (Electricity) and UNC (Gas).

Core responsibilities:

• Resolve industry exceptions and queries, and maintain customer data held within Ecotricity systems within given timescales
• Being a technical support for the wider business on Gas & Electricity industry data queries
• Liaise with other departments and third parties to ensure that a fair and timely outcome is achieved for customer and industry impacting problems
• Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the team and Ecotricity mission
• Attend all industry/software training days as appropriate, and feed all up to date information back to the department and team leaders
• Ensuring department meets all industry compliance and regulations requirements, and this knowledge is shared with the team

We are looking for a self-motivated and organised individual with a genuine interest in their own, as well as colleagues, development. You will be committed to continuous improvement and work in an innovative and creative way to find solutions. An excellent communicator, you will be supportive to your colleagues and confidently manage relationships. Full system and industry training is provided however a background in the energy industry would be an advantage!

Skills required:

• Great analytical skills and excellent attention to detail
• High level of numeracy, accuracy, and problem-solving ability
• Proven effective relationship management both internally and externally
• High level of computer literacy with experience of a CRM system, coupled with knowledge of Microsoft Office 365
• Prioritise a wide range of tasks and manage workload effectively
• Committed to continual learning for themselves and their teammates, including process improvement experience
• Excellent written and verbal communication skills

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. 

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.