Data and Insight Analyst

Location- Hybrid/Stroud/Remote

This is a really exciting, hands-on role where you’ll be providing insightful data analysis and management information to support the Customer Hub management team using Power BI, SQL, Databricks and Excel.

Through root cause analysis you’ll be identifying areas for improvement within the Ecotricity’s domestic customer journey, and the wider operational processes within the company, to ensure that we are always improving the level of service provided to our customers and creating greater opportunity for business growth.

This role isn’t just about providing data, it’s about demonstrating an understanding of the bigger picture and how the data you provide feeds in to a wider process or business need, engaging with key stakeholders along the way.

You will have specific targets and KPIs to be met in line with the company vision which will be key to your personal development.

About the team

The Customer Hub is responsible for almost all customer contact and supporting processes, from sales, to billing, to supporting customers when things go wrong or they need extra help with their energy – it’s the front line for engaging with our customers.

You’ll sit within the Operations Change Team, within the Customer Hub, who deal with all change and insight needs across the Customer Hub. This ranges from delivering government schemes, to operational improvements, and providing insight to stakeholders and regulators. The change we make starts with data – and that’s where you come in. As well as owning the maintenance of existing reporting, you’ll provide insight to support effective change, drive us forwards, and ultimately help us grow as a business and provide a better experience for our customers.

You will be an experienced Data Analyst with an existing understanding of Power BI, Excel, SQL, data manipulation and presentation, and problem solving. A knowledge of the Energy industry would be a bonus, but not necessary.

This is an outward facing role requiring a communicative and collaborative attitude, and inquisitive nature, suiting someone who is natural at building relationships. You’ll need to be comfortable speaking to a wide range of people, including senior management and stakeholders, keeping them continually informed, explaining findings and communicating possible solutions, and be able to translate and communicate technical requirements for/from any given audience.  

Knowledge and skills

• Strong analytical and inquisitive mindset
• Experience using Power BI and writing SQL for data gathering and presentation. Experience using Databricks is helpful, but not essential.
• Stakeholder management and facilitation skills.
• Ability to derive and communicate conclusions and recommendations from your analytical results.
• Provide clear commentary on findings, both in written form and when presenting to an internal audience.
• High attention to detail.
• Excellent planning and organisational skill.
• Energy experience is beneficial, but not essential.

If you like the sound of the role but don’t meet all the requirements, we encourage you to apply. We are interested in meeting people from a diverse range of backgrounds and experiences. Come and join our team and be a key part of driving Ecotricity’s green future.

•  Healthcare plan, life assurance and generous pension contribution
• Volunteering Day
• Hybrid Working
• Various company discounts (including shops, gyms, days out and events)
• Holiday of 25 days (plus bank holidays) and ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available