Ecotalk is a fast-growing UK Mobile Virtual Network Operator with a strong purpose-led proposition and an
established consumer customer base.
Following a period of significant growth and commercial development, the business is entering its next stage.
Our priorities are to continue scaling the consumer business, accelerate B2B growth, strengthen commercial
performance and build on the progress already achieved towards sustainable profitability.
We are looking for an experienced, commercially driven Chief Executive Officer to lead Ecotalk through this
next phase of growth.
The Chief Executive Officer will be responsible for the leadership, performance and day-to-day executive
management of Ecotalk.
Working closely with the Group CEO, the Ecotalk leadership team and existing strategic commercial support,
the CEO will be accountable for delivery of the agreed business plan, P&L performance, growth and
operational execution.
A major priority will be accelerating commercial growth, particularly B2B, sales and strategic partnerships,
while continuing to develop the core consumer business.
The successful candidate will combine strong commercial leadership with an entrepreneurial mindset and
the ability to operate effectively within a relatively lean, fast-moving organisation.
This role has an office requirement in Stroud, Gloucestershire, for a minimum of 4 days a week.
Business Leadership & Strategy
- Lead the day-to-day executive management of Ecotalk and provide clear direction to the wider team.
- Develop and execute Ecotalk’s business plan in conjunction with the Group CEO and wider strategic
leadership
- Translate agreed strategic priorities into measurable commercial and operational plans.
- Drive continued growth, improved financial performance and sustainable profitability.
- Identify new growth opportunities across consumer, B2B, partnerships and adjacent channels.
- Ensure Ecotalk remains well positioned within the evolving UK telecoms and MVNO market.
- Provide clear and regular reporting on performance, priorities, opportunities and risks.
Commercial Growth & B2B
- Take direct executive ownership of Ecotalk’s sales and commercial growth agenda
- Accelerate development of the B2B proposition and establish B2B as a meaningful and sustainable
revenue stream
- Build, manage and convert a strong B2B sales pipeline.
- Develop new routes to market, channel partnerships and commercial opportunities.
- Build the commercial capability required to support the next stage of Ecotalk’s growth.
- Ensure effective sales processes, pipeline management, forecasting and accountability.
- Review propositions, pricing and channel performance to maximise revenue, margin and customer
value.
- Work closely with marketing to improve acquisition effectiveness and return on investment.
Financial & Performance Management
- Take executive accountability for delivery of Ecotalk’s agreed P&L, budget and business plan.
- Deliver continued revenue growth, margin improvement and progress in profitability.
- Develop budgets, forecasts and commercial plans in conjunction with Group finance and Group
leadership.
- Establish and manage clear KPIs covering revenue, subscribers, margin, acquisition, retention, B2B,
customer experience and operational performance.
- Identify opportunities to improve efficiency, commercial returns and cost management.
- Ensure decisions are supported by appropriate financial and performance analysis.
Operational Leadership
- Ensure Ecotalk operates effectively, efficiently and with consistently high levels of customer service.
- Lead and develop the Ecotalk management team while empowering functional leaders to take
ownership of day-to-day delivery.
- Maintain clear accountability across customer service, marketing, sales, product and operational
activity.
- Ensure processes, systems and organisational capability develop appropriately as the business
scales.
- Maintain a strong performance culture across the organisation.
- Ensure key operational and regulatory risks are properly identified and managed.
People & Leadership Development
- Lead, motivate and develop the Ecotalk team.
- Build greater accountability throughout the organisation and ensure clear ownership of key
objectives.
- Support the continued development of existing leadership capability within Ecotalk.
- Recruit additional capability where required, with particular focus on sales, business development
and other areas directly supporting growth and profitability.
- Foster an entrepreneurial, commercial, customer-focused and accountable culture.
- Ensure the organisation remains appropriately structured and resourced as the business grows.
Strategic Suppliers & Commercial Relationships
- Maintain effective executive relationships with Ecotalk’s principal suppliers and strategic partners.
- Work closely with the Group CEO and existing strategic commercial support on significant supplier
relationships, commercial negotiations and strategic reviews.
- Ensure day-to-day supplier performance is effectively managed and contractual obligations are
understood and delivered.
- Contribute to reviews of network, wholesale, technology and operating arrangements as required.
- Support the evaluation of alternative suppliers, commercial models or strategic options where these
could materially improve Ecotalk’s economics, capability or resilience.
- Ensure strategic supplier decisions are aligned with the wider Group’s commercial objectives.
Partnerships & Strategic Opportunities
- Identify and develop partnerships capable of accelerating Ecotalk’s commercial growth.
- Lead execution of partnership opportunities relevant to Ecotalk’s consumer and B2B strategy.
- Work with Group leadership and existing strategic commercial support on major or Group-level
commercial opportunities.
- Ensure partnerships have clear commercial objectives and measurable outcomes.
- Represent Ecotalk credibly with prospective customers, partners and other external stakeholders.
Governance & Stakeholder Management
- Act as the senior day-to-day executive leader of Ecotalk.
- Work closely with the Group CEO and relevant Group stakeholders.
- Operate effectively within the Group governance and decision-making framework.
- Ensure appropriate regulatory compliance, risk management and financial control.
- Present clearly and credibly at senior stakeholder and board level.
- Escalate material strategic, financial or commercial decisions appropriately.